Frequency Asked Question

What are your hours?

JW Electrical Installation operate Monday to Friday 8AM - 6PM, Saturday 8AM - 4PM and are closed for business on Sunday. Please feel free to message us outside our business hours and we will respond as soon as possible.

Which areas do you cover?

Our business is located in Northamptonshire and we offer our service throughout the surrounding areas. For larger projects we also travel outside of Northamptonshire, so please feel free to contact us if you wish to discuss a project in detail.

What electrical services do you offer?

We offer a wide range of electrical services. We have put together a list on our services page, however we can offer much more than this. If you are looking for a electrical service you don't see listed, its likely that we can still help. Feel free to contact us to discuss.

How is it best to contact you?

There are several ways you can get in touch, so find the contact method that best suits you! We do recommend though that if your query is urgent that you call us, as replies to messages and emails will often take longer.

Can you provide references?

We have a wide range of reviews from various jobs in the area, you can view those reviews here. Our reviews range from small projects lasting a few hours, to larger jobs lasting several days. We can also provide additional referances on request, and show you some of our recently completed projects if required.

How long will my project take?

No two electrical projects are the same. Once we have looked at your specific job we will be able to give you a proposed start date and tell you how long the project will take to complete.

What is your Customer Charter approach?

Our procedures are fully following Trustmark Protocols when it comes to the Customer Charter. You can read more about the policy here.

What if I have a complaint or feedback to submit?

In order to meet your expectations as quickly as possible and professionally we encourage you to leave your feedback or complaint on the Trustmark website or directly on our JW site in the Reviews tab.

What is your customer feedback and complaints procedure?

In order to provide you with a clear visibility and easy accessibility of our customer's feedback and complaints procedure please be aware that we are proceeding as per this scheme: Receive Complaint > Access & Record > Receive Complaint > Resolve/Investigate Further/No Further Action. For more specific instructions please click here.

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