Last updated: 20/09/2025
JW Electrical Northampton Ltd (referred to in this policy as “we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, disclose, transfer and store your personal data when you visit or use our website [jw-electric.co.uk] (the “Website”), contact us, engage with our services, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.
We may collect and process the following personal data:
Identity Information: name, title.
Contact Information: email address, telephone number, postal address (if provided).
Service Information: details relevant to the services you require (e.g. type of electrical work, property address, photos, job specifications).
Usage Data: IP address, browser type, operating system, pages visited on the Website, time spent, referring/exit pages, for analytics purposes.
Communications Data: any messages you send to us (via forms, email, phone) and our responses.
Marketing Preferences: whether you consent to receive marketing materials from us (if applicable).
We collect data when you:
Fill in forms on the Website (contact/quote/request forms).
Send us emails or telephone us.
Engage with us on social media.
Provide information when arranging or carrying out services.
Use the Website, which may collect usage data via cookies or similar tracking technologies.
We process your personal data only when we have a lawful basis. These may include:
Contractual Necessity: where processing is necessary to perform a contract with you (e.g. to provide the services you requested).
Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. to send marketing emails).
Legitimate Interests: for example, for improving our website, preventing fraud, or maintaining security, provided that these interests are not overridden by your rights.
Compliance with legal obligations: e.g. keep records and respond to legal enquiries or audit requirements.
We use personal data for the following purposes:
To provide, maintain, and improve our services.
To respond to enquiries and communicate with you about your job, quote, or service.
To manage bookings, schedule work, and deliver customer support.
To send you updates, invoices, receipts.
To detect and prevent fraud or misuse of the Website or our services.
To send you marketing communications (only where you have opted in), and to manage those preferences.
For analytics and to monitor usage of the Website so we can improve it.
We may share your personal information with:
Service providers / contractors who help with delivery of our services (e.g. subcontractors, IT / website hosting providers, email service providers).
Regulatory or law enforcement bodies, if required by law or to protect legal rights.
Payment processors (if taking payments via credit card or other electronic means), where applicable.
Professional advisors (such as accountants or legal advisers) as needed.
We will ensure that any such third parties who receive personal data are under appropriate obligations to protect it (e.g. contractual terms, data processing agreements).
We use cookies and similar technologies to:
Recognise you when you return to our Website.
Understand how you use the Website (usage statistics, improvements).
Provide certain features (for instance contact form submission, analytics).
You can manage or disable cookies via your browser settings. However, some parts of the Website may not function properly without cookies.
We will store your personal data securely using appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction.
We retain your data only for as long as necessary for the purposes it was collected, or to comply with legal, accounting, or reporting obligations.
When no longer needed, data will be securely deleted or anonymised.
Under UK data protection law, you have rights in respect of your personal data. These include:
The right to access the data we hold about you.
The right to correct any inaccurate or incomplete data.
The right to erasure (“right to be forgotten”) in certain circumstances.
The right to restrict or object to processing (especially for direct marketing or automated decision‐making).
The right to data portability (to receive your data in a structured, commonly used format or transfer it to another data controller).
The right to withdraw consent at any time, where we rely on your consent.
To exercise any of these rights, please contact us using the details below.
If you have any questions about this privacy policy or how we process your data, or want to exercise your data protection rights, you can contact:
JW Electrical Northampton Ltd
Email: jw.electricalinstallations@gmail.com
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top and post the new policy on our Website. Where appropriate, we may also notify you of significant changes.
If you think we have failed to comply with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
